Q. How long have you been in business?
Our company was founded in March of 2006
Q. How can I contact you?
We can be contacted by email at Ron@looksharpleather.com or you can call our office at1- 620-289-4329 or toll free inside the U.S. at 1-877-204-5771, Monday - Friday, 9:00am - 5:00pm, CST.
Q. How Do I Find What I am Looking For?
The best way to find what you are looking for is to go to the left hand navigation bar and click on the type of product you are looking for. When that page comes up you can then scroll through the products to find what you are looking for. There may be more than one page of of products to look at. Another way is to go to the right hand navigation bar, scroll down the bar until you find what it is you are looking for.
Q. Where can I find your site map,contact us,privacy policy pages?
If you look at the bottom of each page you can find our contact page along with other primary pages.
Q. What form of payment do you accept?
We accept Visa, American Express, MasterCard, or Discover Card, and also personal check . Payment is expected at the time of your order. Personal checks will be cleared thru bank before shipment is mailed.
Q. What is the CVVII code asked for during ordering?
After entering you credit card information you will be presented with and empty field with the words CVV(II) Number. On Visa, Mastercard, and Discover Cards the CVV(II) number is a 3-digit number printed in the signiture block on the rear of the credit/debit card. On the American Express cards the CVV(II) number is a 4 digit number which can be found on the front of the card.
Q. How will my credit card statement look?
The charge on your credit card will show www.looksharpleather.com or Looksharpleather
Q. How can I place an order?
Our shopping cart program makes ordering simple and hassle free. Once an order is placed, a confirmation and order number wil be sent to the email address you provided. You can also call us with your order or send it by email.
Q. Will I get support after I buy something?
When you buy from LookSharpLeather our goal is to stay in touch to let you know how your order is progressing. Once the order ships we will contact you to let you know it is on its way to you. If ever a problem arises, you are never on your own. We will be there to help work out the problems. We will coordinate with the shipping company or the manufacturer if any product is damaged. We believe in personal and individual attention because we understand that buying a leather product is an expensive decision and you want assurance that all will go well. Our goal is to make you a satisfied customer.
Q. How much does it cost to ship my items?
Shipping is as follows:All prices are for the continental USA. Call or e-mail for pricing on over seas shipping.
$0 to $150.00 -----$12.00
$150.00 and up is FREE
Q. How long before my items ship?
Normal processing time for shipment of an order is 24 - 48 hours. During November and December shipments may take up to 4 or 5 business days before shipping.
Q. What is the return policy?
Returns:
All items are inspected at the time of shipment. If you receive an item that has been damaged, we will assist you in anyway to file a claim with the shipping company. All packages are shipped with insurance.
We will accept returns on items within 30 days from the date of delivery. All items must be in new condition and have tags and original packaging. We cannot accept merchandise that is not in the original packaging or has been used.
Late Returns:
If items are received after the 30-day return period they cannot be accepted for a refund, and your package will be returned to you. If we receive the same late return package a second time, we will keep your merchandise and no credit will be issued.
Jacket Returns:
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Fold items neatly to avoid wrinkling the leather. Use the original box to ship back your order. All tags must be attached to the jacket. If the tags have been removed or not included with the product there will be a 15% restocking fee applied to your return.
Please take note of the following:
No item that is damaged, soiled or worn will be accepted for an exchange.
All Items are inspected by our warehouse manager. If your returned item appears to be worn/soiled or is damaged in any way that keeps the item from not being resalable, the item will be sent back to you and we will not exchange your order.
Customer is responsible for the entire cost of shipping on returned merchandise. We will refund the purchase price only minus a 15% restocking fee on all late or damaged return items. Please contact us within three days of receiving your shipment with any problems.You must have a return authorization number before you can return your item.
Q. What is your satisfaction guarantee?
If you are not 100% satisfied with your purchase we will refund your purchase price less the cost of shipping back to you. We want you to be completely satisfied with your purchase. We will make every effort to satisfy you. We need to have your understanding and cooperation to complete any transaction. We have made our return policy as reasonable as possible for both parties involved.
Q. Questions?
Please feel free to e-mail us or call toll free inside the U.S, at 1-877-204-5771 with any questions that we have not addressed above. Any comments or suggestions are welcome. Ron@looksharpleather.com
